Refund, Return and Exchange Policy

At ZAR Jewellery, we want you to absolutely love your piece. If something isn’t quite right, we’re here to help. Every piece is carefully inspected and beautifully prepared before it reaches you. We truly hope you love your jewellery. However, if something isn’t quite right, the information below explains your options clearly.

Changed Your Mind?

You can return your item within 14 days of receiving it for a refund.

  • Items must be unused, unworn, and in original packaging

  • Please include your order number or proof of purchase

  • Contact us first at info@zarjewellery.com so we can guide you through the process

We reserve the right to reduce a refund or refuse a return if the item shows signs of wear, damage, alteration, or use beyond what is necessary to inspect it.

Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.

Earrings & Hygiene

For hygiene and safety reasons, earrings are non-returnable and non-refundable, unless faulty.

This policy ensures the highest standards of care and protection for all customers.

Bespoke & Personalised Pieces

The following items cannot be returned unless faulty:

  • Personalised or engraved jewellery

  • Custom-made or bespoke designs

  • Items resized or altered at your request

These pieces are individually created and cannot be resold.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery, including photographs and your order number.

Once assessed, we will offer:

  • A repair

  • A replacement

  • Or a full refund where appropriate

Refunds

Once your return has been received and inspected, approved refunds will be processed to your original payment method within 5–7 business days.

Original shipping charges are non-refundable unless the item is faulty.

We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in return transit.

Returns Verification & Fraud Prevention

To protect both our customers and our brand, all returns are carefully inspected upon receipt.

We reserve the right to:

  • Decline returns that do not match the original dispatched item

  • Refuse items that have been swapped, altered, worn, or tampered with

  • Dispute chargebacks where items have been delivered as described and in good condition

We take fairness seriously and are always happy to resolve genuine concerns promptly.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we kindly ask that you return your original purchase (if eligible) for a refund and place a new order separately.

Contact

For all return enquiries, please contact:

info@zarjewellery.com

We aim to respond within one business day.