Refund, Return and Exchange Policy
Refunds
We offer a full refund within 30 days of purchase for all items returned in their original condition.
Exclusions:
- Tailored or personalized jewellery.
- Rings made outside of our standard size range.
- Jewellery pieces altered to meet specific customer requests.
All returned items will be assessed by ZAR Jewellery. Items showing damage due to fair wear or accidental harm will not qualify as faulty and will not be eligible for a refund.
If your package arrives damaged or appears to have been tampered with, please do not accept the delivery. Instead, contact our customer service team immediately to arrange a replacement.
Exchanges
Unfortunately, we do not offer exchanges. If you wish to replace an item, you can return the unwanted product for a full refund and place a new order for your preferred piece.
For assistance, please contact our customer service team at info@zarjewellery.com.