Warranty & Repairs

At ZAR Jewellery, every piece is carefully inspected before it is dispatched. We take pride in the quality and craftsmanship of our jewellery and want you to enjoy your piece for years to come.

Our Warranty

ZAR Jewellery provides support for genuine manufacturing or workmanship issues identified after purchase.

If you believe your jewellery has developed a fault, please contact us at [email protected] with:

  • Your order number or proof of purchase

  • Clear photographs of the jewellery

  • A description of the issue

  • Photographs of any relevant damage or affected area

We may ask you to return the item to us for inspection before determining the appropriate solution.

What We May Cover

Depending on the nature of the issue, we may assess problems relating to:

  • Manufacturing defects

  • Faulty components

  • Defective clasps or fittings

  • Manufacturing-related issues with settings or attachments

  • Other workmanship issues identified during inspection

Where appropriate, we may offer a repair, replacement or other suitable solution.

What Is Not Covered

Our warranty does not cover damage or deterioration resulting from:

  • Normal wear and tear

  • Accidental damage

  • Impact, crushing or excessive force

  • Loss or theft

  • Misuse or improper handling

  • Exposure to chemicals, perfumes, chlorine or cleaning products

  • Damage caused by water or excessive moisture where inappropriate for the piece

  • Scratches, dents or surface damage caused by use

  • Tarnishing or discolouration resulting from wear or exposure

  • Damage caused by failure to follow our jewellery care guidance

  • Unauthorised repairs, resizing, alterations or modifications

  • Damage caused by another jeweller or third party

  • Lost stones or components resulting from accidental damage or improper care

Natural changes in appearance resulting from normal use are not considered manufacturing defects.

Repairs & Assessment

All repair requests are assessed individually.

Where a repair is possible, we will advise you of the available options before proceeding.

Some repairs, resizing, replating or restoration work may be subject to a charge, particularly where the issue results from normal wear, accidental damage, customer-requested alteration or misuse.

We will confirm any applicable charge with you before carrying out chargeable work.

Resizing & Alterations

If you require a ring to be resized after purchase, please contact us before arranging any work.

The availability and cost of resizing depends on the design, material, construction and original size of the ring.

Some designs cannot safely be resized.

We do not recommend having ZAR jewellery altered or repaired by another jeweller without contacting us first.

Personalised & Bespoke Jewellery

Bespoke and personalised jewellery is individually made or altered for the customer.

Any concerns regarding a bespoke or personalised piece will be assessed individually based on the agreed design, specifications and condition of the item.

How to Contact Us

For warranty or repair enquiries, please contact:

[email protected]

Please do not send jewellery to us without contacting us first and receiving return instructions.

We aim to respond within one business day.