Delivery

At ZAR Jewellery, we take great care in preparing and delivering your jewellery safely and securely.

Delivery Options

Standard Delivery

Free standard delivery on all orders over £100
A delivery fee of £4.99 applies to orders under £100
Standard delivery usually takes approximately 3–5 working days after dispatch

Delivery times are estimates and may vary depending on the delivery service and destination.

Order Processing

Each order is normally processed within 10 working days before dispatch.

Some pieces may require additional preparation or production time, particularly bespoke, personalised or made-to-order jewellery. Where a longer processing time applies, this will be communicated to you.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

Please allow the processing time in addition to the delivery time.

Delivery Areas

We currently deliver to addresses within the United Kingdom.

We do not currently offer international delivery.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

Please ensure that the email address and delivery address provided at checkout are correct.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

ZAR Jewellery cannot accept responsibility for delays, failed delivery or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible. We will do our best to assist, but once an order has been dispatched, we may be unable to change the delivery address.

Delayed or Missed Deliveries

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant carrier.

Where tracking is available, customers should also check the tracking information provided before contacting us.

For deliveries requiring a signature or secure receipt, customers should ensure that someone is available to receive the package where possible.