Terms & Conditions

Last updated: September 2026

Welcome to ZAR Jewellery. These Terms & Conditions apply to purchases made through zarjewellery.com.

By placing an order with us, you agree to these Terms & Conditions.

1. About ZAR Jewellery

ZAR Jewellery is the trading name of Zohreah Azarnoosh, a sole trader operating in the United Kingdom.

Business name: Zohreah Azarnoosh trading as ZAR Jewellery
Email: [email protected]

2. Products

We take care to ensure that all product descriptions, photographs, dimensions, materials and colours displayed on our website are as accurate as possible.

As jewellery is individually made or finished, slight variations in appearance, texture, colour or finish may occur and should not necessarily be considered a defect.

Product photographs may also appear slightly different depending on your screen, device or lighting conditions.

We reserve the right to correct genuine errors in product descriptions, availability or pricing.

3. Jewellery Materials & Hallmarking

Product pages will specify the materials used for each piece where applicable.

Where hallmarking applies, the relevant hallmark information will be provided with the product or in the accompanying documentation.

Customers should review the product description carefully before placing an order, particularly where material, dimensions, gemstone details or sizing are important to the purchase.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

You will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where:

  • The product is unavailable

  • There is an obvious pricing or product description error

  • We are unable to verify the order

  • We reasonably suspect fraudulent activity

  • The order cannot be fulfilled for another legitimate reason

If we cancel an order after payment has been taken, the amount paid for the cancelled order will be refunded.

5. Pricing & Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

The applicable product price and delivery charges will be displayed before you complete your purchase.

Payment must be successfully received before an order is processed.

We accept the payment methods displayed at checkout.

We reserve the right to correct genuine pricing errors before an order is dispatched. If an obvious pricing error has occurred, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

6. Bespoke & Personalised Jewellery

Bespoke and personalised jewellery is created specifically for the customer and therefore requires particular care when ordering.

This includes:

  • Engraved jewellery

  • Personalised pieces

  • Custom-made designs

  • Jewellery made to specific customer requirements

  • Non-standard-size rings made specifically at the customer’s request

  • Jewellery resized or altered at the customer’s request

Customers are responsible for providing accurate information, including measurements, sizes, names, initials, dates, engraving details and other personalisation instructions.

Once production of a bespoke or personalised item has commenced, changes or cancellations may not be possible.

Please review all personalisation and sizing information carefully before placing your order.

7. Ring Sizing & Customer Measurements

Customers are responsible for selecting the correct size when placing an order.

If a customer provides an incorrect size or measurement, any subsequent resizing or alteration may incur an additional charge.

Where a ring has been specially made, resized or altered at the customer’s request, it may not be eligible for return due to change of mind.

8. Delivery

Delivery information, estimated processing times and applicable delivery charges are displayed on our website and during checkout.

Some jewellery is made or prepared to order and may therefore require additional processing time.

Orders will be dispatched using the delivery service selected at checkout where applicable.

Once an order has been dispatched, customers will receive available tracking information.

Please ensure that the delivery address provided at checkout is accurate. ZAR Jewellery cannot be responsible for delays or delivery issues caused by an incorrect or incomplete address supplied by the customer.

9. Returns, Refunds & Exchanges

Our Refund, Return and Exchange Policy forms part of these Terms & Conditions.

Please review the policy before placing an order.

Due to the nature and value of jewellery, returned items are carefully inspected before a refund is approved.

Change-of-mind returns must meet the applicable return conditions, including requirements relating to condition, wear, alteration, packaging and return postage.

We do not offer direct exchanges. Customers wishing to purchase a different item should return the original item where eligible and place a new order separately.

10. Jewellery Care & Customer Responsibility

Jewellery should be handled and cared for appropriately.

Customers are responsible for following any care instructions provided with their jewellery.

Exposure to chemicals, perfumes, cosmetics, chlorine, cleaning products, excessive moisture, impact, inappropriate storage or improper handling may damage jewellery or affect its appearance.

Normal signs of wear and changes resulting from improper care, accidents or misuse are not considered manufacturing defects.

Customers should remove jewellery when appropriate, particularly during activities that may expose it to chemicals, impact or excessive moisture.

11. Repairs & Alterations

Please contact ZAR Jewellery before arranging repairs, resizing or alterations with another jeweller where the item may be subject to a fault or other issue.

Unauthorised repairs, alterations or modifications may affect our ability to assess the original condition of an item.

Any resizing, repair or alteration requested by a customer may be subject to an additional charge.

12. Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging.

We may request the item to be returned for inspection before arranging the appropriate solution.

Please do not attempt to repair, resize or modify the item before contacting us.

13. Fraud Prevention & Order Security

To protect our customers and our business, we may carry out reasonable checks on orders and returned jewellery.

We may investigate orders or returns where we reasonably suspect:

  • Fraudulent activity

  • Payment abuse

  • Identity or payment irregularities

  • Product substitution

  • Tampering

  • False or misleading claims

  • Repeated or abusive use of our returns process

  • Chargeback abuse

Where appropriate, we may cancel or decline an order and take reasonable steps to protect ZAR Jewellery against fraudulent transactions.

Returned jewellery may be checked against our original order and dispatch records, including design, dimensions, materials, markings, stones, components, engraving and condition.

14. Chargebacks & Payment Disputes

If you have an issue with an order, please contact us first so that we have the opportunity to investigate and resolve the matter.

We retain relevant order, payment, dispatch, delivery and communication records where appropriate.

Where a payment dispute or chargeback is raised, we may provide relevant transaction and delivery information to the payment provider or financial institution handling the dispute.

15. Website Content & Intellectual Property

All content on the ZAR Jewellery website, including photographs, product descriptions, designs, logos, branding, graphics, written content and other materials, belongs to or is used by ZAR Jewellery with permission.

You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.

16. Website Availability

We aim to keep the website available and information accurate at all times. However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may update, modify, suspend or withdraw website content, products or features when necessary.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

ZAR Jewellery is not responsible for the content, availability, security or policies of third-party websites.

18. Privacy

Personal information provided when placing an order or contacting ZAR Jewellery is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected and used.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or applicable requirements.

The version applicable to your purchase will be the version in effect when you place your order.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be dealt with by the courts of England and Wales, subject to any rights you may have under applicable consumer law.

21. Contact

For questions about these Terms & Conditions or an order, please contact:

ZAR Jewellery
Zohreah Azarnoosh trading as ZAR Jewellery
Email: [email protected]

We aim to respond to enquiries within one business day.